Community Care Collaborative CIC (CCC) is a community interest company reimagining primary care to meet not only the medical but the social and pastoral needs of our patients.
Since our start a little over a year ago, our Emotional Wellbeing Team (EWT) has been at the heart of our approach. Comprised of Mental Health Nurse Prescribers, senior social workers, social workers and specialist care navigators, our EWT provides an expert first-port-of-call, reducing onward referrals and delivering improved health and social outcomes for our patients.
CCC’s EWT are currently active at three surgeries (Hillcrest, Boras Park, Forge Road Southsea).
CCC aims to reimagine primary care by bringing together voluntary, public and private sectors to develop and deliver an innovative, person-centred, social model of care. Working for the benefit of the community and as an asset locked organisation, any surpluses we make are reinvested into the enterprise.
By introducing specialty mental health practitioners within primary care, our aim is to:
- Provide a trusted and effective EW first-point-of-contact within the primary care setting for patients.
2. Reduce onward referrals and prescription rates by providing a range of services including psychotherapy, support groups, medication reviews and memory assessments.
3. Improve the mental health, wellbeing and social outcomes of our patients.
With traditional routes to mental health care typically involving an appointment with a GP often resulting in prescription or onward referral to a SPOAA, our EWT aims to increase GP capacity by creating a service that is accessible by anyone regardless of age or presenting mental health concern.
By connecting people with community assets and providing “one-stop-shop” support, ultimately, the aim of this project is to improve patient mental health and wellbeing, prevent escalation into crisis and facilitate a happier, healthier Wrexham.
Forming a new service, the first of its kind required much governance and dedication from the individuals employed by the CCC. The team needed to form links with the local health board and ensure pathways were established to safeguard themselves and the individuals within their care. The first year we encountered the expansion of service from 5500 patients up to 18.000 as well as working through a pandemic which has increased demand on mental health services.
The Emotional Wellbeing Team have only been operational for a short time but have already achieved fantastic outcomes for patients.
Using figures from EMIS, in the 6 months prior to CCC’s takeover, the three surgeries were able to see a total of 454 people with 760 total contacts. Over the same period following the introduction of the EWT, the surgeries were able to see a total of 1,230 individuals across 3,640 contacts. This represents a 171% increase in patients seen and a 378% increase in overall capacity.
Comparing 8-months pre/post introduction of the EWT, routing GP referrals were reduced by 47% and urgent referrals fell by 61%.
The report below, published November 2020, examines the social and economic impact of Community Care Collaborative CIC’s (CCC) emotional wellbeing team across three surgeries in Wrexham.