Staff Wellbeing Advice and Support Service

Bethan Lavercombe, Workforce Programme Manager
Mathew Tidball, Lead Physiotherapist
Rachel Turner, Lead Occupational Therapist

Swansea Bay University Health Board


This Bevan Exemplar project introduced a telephone support service for health board staff.


Staff with common health conditions (such as muscle/joint pain, stress, anxiety and depression) previously waited between six and eight weeks for an initial appointment with the staff wellbeing service. Feedback suggested that staff health was declining during these waiting times, increasing the potential to become a sickness absentee or leading to longer sickness absence if on sick leave.

Project Aim

To develop a prudent, early intervention telephone-based support service to enable staff to speak to the relevant professional within a minimum of seven working days. This initial wellbeing assessment would take 20 minutes, and the Advisor would discuss the employee’s needs and provide advice, signposting to other services or arrange appropriate support from the team.

Key Outcomes


Next steps

To continue developing the service, measuring outcomes and disseminating the learning to potential adopters.

“main benefits were having someone who was supportive and in regular contact with me. I have now returned to work successfully and have learnt many coping strategies that will help me to stay well and look after myself.”

Staff member

“The programmes and support offered have really helped staff to remain in work whilst managing some very challenging personal situations. The wellbeing service remains our first port of call whenever discussing personal or workplace challenges, with which the team feel they would benefit from extra help.”

Line Manager

“Being a Bevan Exemplar has been both a valuable and supportive experience, providing excellent networking opportunities. It is has been inspiring to learn about other initiatives and provided a platform to promote our work.”

Project Team

Part of cohort Bevan Exemplar Projects 2018-19

Road sign showing different directions to wellbeing