Understanding the lived experiences of people receiving or delivering care locally in health and/or social care

David Vaughan

Background to the Project

There is currently no regularly collected qualitative data that seeks to understand the lived experiences of people receiving or delivering care locally. Often when this type of data collection is undertaken it’s in an ad-hoc way, related to a specific project with tight time pressures, and undertaken by busy operational/clinical leads with little or no experience in qualitative data collection methodology and analysis. The outputs are normally communicated via a traditional report format, which rely on word of mouth and email dissemination. Thus, both pros and cons of any work are often overlooked.

The Project

Whilst technology has advanced across health and social care we rely too heavily on old and outdated data collection and analysis applications, e.g., Word (electronic or paper) questionnaires, Excel for analysis and then Word and/or PowerPoint to disseminate outputs/findings. We can do better – we have applications to help us do so much better.

How this will be achieved

Whilst there is no short-cut to undertaking qualitative work well – especially the methodological design – there are now more user friendly and less technically ‘involved’ applications that can really help – especially from a data collection/analysis perspective. Microsoft refers to these apps/solutions as ‘low-code/no code’ applications. These Microsoft apps, all part of MS 365 [Power Platform]), have been developed to empower non-technical staff to embrace and develop solutions to best meet their service needs (which they know best), including the requirements of this project, which comprises:

  1. Data collection methods – working backwards from the questions needing to be answered
  2. Data processing – the extraction and transformation into a ‘data model’
  3. Data analysis – the ‘so what’, making meaning from data
  4. Data visualisation – bringing to life the findings in a meaningful and interactive format
  5. Dashboard sustainability – embedding the whole process as BAU

Anticipated benefits

Through improved use of technology, data gathering, analysis and dissemination there will be an enhanced understanding of the lived experiences of people receiving or delivering care locally in health and/or social care.